Returns & Exchanges Policy

At RemediusRx, we strive to provide high-quality healthcare products and excellent customer service. If you are not completely satisfied with your purchase, we offer a returns and exchanges policy to ensure a smooth shopping experience.
Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.

• Returns or exchanges must be requested within 5 days of purchase or delivery.

• The product must have a valid proof of purchase (receipt or order confirmation).

• Prescription medications and perishable health products cannot be returned for safety reasons.

Non-Returnable Items

For health and safety reasons, we do not accept returns or exchanges on:

• Prescription medicines

• Opened or used personal care items

• Baby formula and nutritional supplements

• Medical devices once used

How to Request a Return or Exchange

1. Contact Us – Reach out to our support team via pharmacy@remediushealth.africa with your order details.

1. Approval & Instructions – If eligible, you will receive return instructions.

1. Return the Item – Pack the product securely and ship it back using the provided address.

1. Refund or Exchange – Upon inspection, we will process your refund or send a replacement.

Refund Process

• Refunds will be issued to the original payment method within 5 business days after approval.

• If you choose an exchange, we will dispatch the replacement as soon as we receive the returned item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us immediately within an hour of delivery. We will arrange a free replacement or refund.