Privacy Policy for Remedius Mobile Health Co. Limited

Effective Date: 26/03/2024

1. Introduction

Remedius Mobile ("we," "our," or "us") values the privacy and security of your personal information. This privacy policy explains how we gather, utilize, disclose, and protect your data in relation to our telemedicine services, including online medical consultations, online pharmacy, online blood test orders, online prescriptions, and partnerships with clinics for prescription management (collectively referred to as the "Services"). We urge you to carefully review this policy to understand our practices regarding your information. By accessing or using our services, you agree to the terms outlined herein.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information

When you use our online consultation services, we may collect personal information such as:

• Name

• Email address

• Phone number(s)

• Gender

• Age

• Date of birth

• Address

• Occupation

• Next of kin

• Marital status

• Contact information

• Medical history (illnesses, medication, most recent hospitalizations, and known allergies)

2.2. Health Information

To provide medical services, we may collect health-related information, including:

• Symptoms

• Medical conditions

• Treatment plans

2.3. Usage Data

We may collect information about how you use our services, including:

• Session duration

• Device information

3. How We Use Your Information

We use your information for the following purposes:

3.1. Medical Services

To provide you with online consultation services, including diagnosis, treatment, and medical advice.

3.2. New Products and Service Development

To develop new services and products that meet your needs.

3.3. Service and Product Support

To provide support for our services and products.

3.4. Communication

To communicate with you about your healthcare and appointments.

3.5. Improvement

To improve the quality of our services and products, conduct research, and develop new features.

3.6. Order Processing

Processing orders and requests for products, services, or information.

4. Ways of Collecting Your Information
4.1. Automatically Collected Information

Our servers automatically collect the following information regarding devices that access our site:

• Device characteristics (including device ID for mobile devices)

• Operating system

• Browser type

• IP address

• Username from stored cookies (if present)

• Dates and times of each login

• Page viewing statistics

• Incoming and outgoing links

This data is used to analyze how our site is used so as to keep it optimized, determine the popularity and usefulness of various features, and comply with copyright law. None of this information is personal data and may not be used to identify a specific person.

4.2. Interactively Collected Information

We may place information on your device and retrieve it later: we may use cookies, web beacons, or other anonymous tracking information to improve our server’s interaction with your device. We also partner with third-party analytics solutions that may place and/or recognize cookies on your device that collect data about which pages are viewed while our site is being used. No personal data is on, connected to, or derivable from these cookies. If you block or disable cookies and other tracking technologies, you may not get the best experience on the Remedius Mobile Health website.

4.3. Information You Choose to Give Us

If you sign up with a username, we handle it in the same way as an automatically collected username except that if you don’t allow cookies, you have to enter your username each time you log in.

5. Data Security

We take reasonable measures to protect your information from unauthorized access or disclosure. However, please be aware that no method of transmission over the internet is completely secure.

6. Sharing of Information

We may share your information in the following circumstances:

6.1. With Healthcare Providers

We may share your medical information with licensed healthcare providers involved in your care.

6.2. Legal Requirements

We may disclose your information when required by law or to comply with legal processes.

6.3. Consent

We may share your information with your explicit consent.

7. Your Choices

You have the following rights regarding your information:

7.1. The Right of Access

You can access your personal information and health records.

7.2. Correction

You can request corrections to inaccurate or incomplete information.

7.3. Deletion

You can request the deletion of your data, subject to legal restrictions.

8. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties and encourage you to review their policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors, and if we become aware that we have inadvertently done so, we will take appropriate steps to delete such information.

10. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting a prominent notice on our website or through other appropriate channels like email.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please contact us via:

• Email: pharmacy@remediushealth.africa

• Website Contact Page: Contact Us

• Phone Number: +256 760 207 718

• Mailing Address: P.O Box 122627, Kampala GPO